Our Governance Model
Built for Safety, Regulation and Continuous Improvement
We provide specialist supported living for adults with autism, learning disabilities, and mental health needs. From CQC compliance to local authority expectations, we’ve designed every part of Kenwood to meet the highest standards in supported living. Our governance, training, and audits give commissioners confidence that people are safe, empowered, and well-supported.
How We Deliver Safe, Regulated Support
We provide safe, person-centred support for adults with autism, learning disabilities, and mental health needs. Quality and compliance isn’t an afterthought; it’s embedded in everything we do. From robust governance structures to staff training and feedback systems, Kenwood is designed to meet the expectations of CQC, commissioners, and the people we support.
Our Approach to Quality & Compliance
From the outset, Kenwood was designed to meet the expectations of commissioners and CQC inspectors alike. Our governance systems, risk protocols, audits, and training pathways ensure we stay proactive, not reactive, in delivering safe, transparent, and empowering care.
Regulation-Ready From the Start
Our service is built on CQC’s key lines of enquiry. We maintain clear governance, safeguarding procedures, and transparent documentation from day one.
Independent, Auditable Oversight
We conduct internal audits, track outcomes, and review incidents to continuously improve care. Risk and quality are reviewed by senior leadership monthly.
Governance, Risk & Compliance
Strong governance underpins everything we do. This ensures services are safe, well-led, and accountable. From policy to audit, Kenwood’s systems are built to meet CQC standards and local commissioner requirements.
Leadership Oversight
Our Registered Manager and Nominated Individual provide clear leadership, maintain accountability, and oversee quality across all areas of the service.
Policies & Procedures
We maintain up-to-date policies for safeguarding, data protection, complaints, whistleblowing, medication, and incident response. These policies are reviewed regularly.
Incident Response & Feedback Loops
We don’t just respond to incidents; we learn from them. Our feedback systems ensure that concerns, compliments, and complaints help us continually improve our service.
Clear Escalation Procedures
All incidents are logged, reviewed, and escalated in line with our policies. This ensures appropriate action, learning, and accountability.
Service User & Family Feedback
We encourage open dialogue and regularly collect feedback through reviews, surveys, and day-to-day contact. This ensures voices are heard.
Training, Supervision & Workforce Capability
Our team is our greatest asset. We invest in recruitment, induction, supervision, and training to ensure staff feel confident, competent, and supported to deliver safe and compassionate care.
Safer Recruitment
All staff are recruited in line with safer recruitment guidance. This includes enhanced DBS checks, reference verification, and values-based interviews.
Mandatory Training
All team members complete training in safeguarding, health and safety, infection control, mental capacity, medication, and person-centred support.
Frequently Asked Questions
Are you registered with the CQC?
Kenwood is currently undergoing the registration process with the Care Quality Commission. Our systems, policies, and leadership are fully aligned with CQC requirements.
What training do your staff receive?
All staff complete mandatory training in safeguarding, mental capacity, infection control, health and safety, medication, and person-centred care, with ongoing CPD.
How do you handle complaints and incidents?
We log, investigate, and escalate all incidents and complaints in line with policy. Service users and families are kept informed, and outcomes are used to improve care.
Do you work with local commissioners?
Yes, we collaborate with Sheffield City Council and other commissioners to ensure our offer aligns with local priorities and capacity needs.